FAQs: Article Links, Logging in, Accessing Information

I can’t read the article file (Adobe, pdf).

Sometimes there may be a problem with an over load on your computer memory. Consider turning off your computer and then on, and try to open the Adobe file again.
Some computers may have very slow downloading due to traffic on their lines or limited bandwidth (speed of lines, slow connection). This can sometimes cause downloading to timeout (stop). If you have a very slow connection you will have to wait perhaps 5 to 10 minutes for a large download. A faster way around the problem is to copy the Adobe file directly to your computer desktop. This avoids the slower Adobe downloading process. To bypass Adobe downloading, right click on the link to the article and select “Save Link As…” (Firefox) or “Save Target As…” (Internet Explorer), then save the file to your desktop. Next open the file on your desktop by double-clicking it.

If that does not work, check to see if you can download other articles with pdf files at our website. If you can, then there may be a problem with that particular Adobe file at our site. Give us a call and we can check into any potential problem on our site. If you have problems with downloading other article Adobe files at our site, then it may be that you have a much earlier version of the Adobe Reader, such as Acrobat, or there is an error in your Adobe Reader file. Others have found reinstalling Adobe has eliminated problems. The link to downloading to the latest version of Adobe Reader is here.

Finally, one more option to try is to access the Adobe file using another computer.

Why can’t I login? The form page won’t accept the information I enter?

Sometimes errors are made when entering the email or password on the login form. Consider closing out of your web browser and re-opening it to re-enter your email and password.

You may have problems due to having “cookies” disabled on your computer. Cookies act like temporary memory and are necessary for transferring information from one web page to another. Like nearly all member-oriented sites, our site uses temporary cookies to store identifying information for an ordering process. These cookies are only not readable by any website other than ours, and are automatically deleted by your computer after a short period of time.

All modern browsers support cookies. However, if you have disabled the use of cookies in your browser, you will not be able to use this site. In order to complete an order it’s important to allow your browser to accept temporary cookies from our domain.

For Microsoft Internet Explorer you can enable cookies by clicking the link Tools at the top of the page, then Internet Options, then Security, and Privacy tab, and choose medium or medium high for the slider. Then click sites…and enter secure.energyhomestudyce.com as an “Allowed or Trusted” site.

In Mozilla Firefox, you can enable cookies by clicking Tools, then Options, then the Privacy tab, and in the Cookies section click Exceptions. On the new window, enter secure.energyhomestudyce.com in the “Address of Website” line, and click “Allow.”

Although uncommon, an older browser in combination with a particular computer operating system may create login problems. In recent years, those who have experienced trouble logging in have resolved the problem by using Firefox to access the site, because Firefox uses its own cookie settings, separate from Internet Explorer. If you don’t have the Firefox browser already available on your computer, you can easily download it FREE in a few minutes by visiting GetFirefox.com. Once you download and install the Firefox browser, open it and enter our website URL.

If you feel uncomfortable making security changes or installing a program, you might just ask a tech-savvy friend to help you. The changes we’ve described here can sound daunting, but for a more experienced computer user they’ll be quite easy.

If your computer is a business computer and you’re not allowed to make security level changes or install program, then the best option might be using another computer. Nearly all computers have cookies enabled.

If you have any questions or would like to discuss this concern further, please free to give us a call at 877-248-6789.

I don’t see my course information listed at Florida CE Broker

Please open your member account and click the Manage CE Broker page to see if your courses are listed as having been reported to CE Broker. If you do not see the Manage CE Broker link in your member account, you will need to enter your discipline in the Your Disciplines section of your account. Once you have entered a discipline managed by CE Broker, you will see the Manage CE Broker link in your account, and you can upload report your credits to CE Broker immediately (and retroactively).

While it is usually instant, occasionally there is a delay between when your course credit is reported and when it shows up in your CE Broker account. Allow up to 4 hours for CE Broker to process reported credits. If after that you still don’t see the course listed in your record, please contact us.

How can I make the words bigger or smaller when reading material at this site?

Articles that are presented as Adobe files (pdf) allow you to change the size of the fonts. In the tool bar is a magnifying glass. Drag it over the article and click to increase the size of the words.

Also, at the bottom of each of our webpages is a message, “Adjust Text Size.” Click on the “letter” size that is best for your viewing. Even easier is to hold down the Ctrl key and hit the + or – key to adjust text size, though this doesn’t work on some older computers.

What is my username or my password?

From our Home Page, select Member Login on the upper right. Then select “Retrieve Your Login Information”.

The system doesn’t seem to accept my registration information.

You may have problems due to having “cookies” disabled on your computer. Cookies act like temporary memory and are necessary for transferring information from one web page to another. Like most member-oriented sites, our site uses temporary cookies to store identifying information for an ordering process.

All modern browsers support cookies. However, if you have disabled the use of cookies in your browser, you will not be able to use this site. In order to complete an order it’s important to allow your browser to accept temporary cookies from our domain.

For Microsoft Internet Explorer you can enable cookies by clicking the link Tools at the top of the page, then Internet Options, then Security, and Privacy tab, and choose medium or medium high for the slider. Then click Sites… and enter ce-credit.com as an “Allowed or Trusted” site.

Another option is using the Mozilla Firefox browser. Although uncommon, a older Internet browser in combination with a particular computer operating system may create login problems. In recent years, those who have experienced trouble registering have resolved the problem by using Firefox to access the site, because Firefox uses its own cookie settings, separate from Internet Explorer. If you don’t have the Firefox browser already available on your computer, you can easily download it FREE in a few minutes by visiting GetFirefox.com. Once you download and install the Firefox browser, open it and enter our website URL.

If you feel uncomfortable making security changes or installing a program, you might just ask a tech-savvy friend to help you. The changes we’ve described here can sound daunting, but for a more experienced computer user they’ll be quite easy.

If your computer is a business computer and you’re not allowed to make security level changes or install program, then the best option might be using another computer. Most all computers have cookies enabled.

If you have any questions or would like to discuss this concern further, please free to give us a call at 877-248-6789.

FAQs Index